We want every Velora piece to feel considered from the moment it arrives.
Eligible pieces may be returned within 30 days of delivery.
Items must be unworn, unwashed, unaltered, and returned with original tags.
Approved refunds are issued to the original payment method after inspection.
Pieces may be returned within 30 days of delivery provided they are unworn, unwashed, unaltered, and returned with original tags attached.
Items that have been worn, washed, or altered, and items marked final sale at the time of purchase, are not eligible for return.
To start a return, contact returns@velora.com with your order number and the items you wish to return. We will provide a return authorization and instructions.
Both the top and bottom of a matching set must be returned together. Individual pieces from a set cannot be returned separately unless both pieces are being returned.
We currently process exchanges as a return and a new purchase. Contact our team and we will reserve your preferred size if available.
If you received an incorrect or damaged item, contact support@velora.com with your order number and a photo. We will resolve the issue promptly at no cost to you.
Customers are responsible for return shipping unless the item is incorrect or damaged. We recommend a tracked shipping service.
Once your return is received and inspected, refunds are typically processed within 5 to 10 business days to the original payment method.
International return shipping costs are the responsibility of the customer. Customs duties and taxes are non-refundable.
For all returns and refund questions, contact returns@velora.com.
